Good news: we are going to launch free on-line audio converter for you. Stay tuned, we will send the newsletter to registered users soon;)

Where is the new interface of total audio converter??????
It’s a year back now…..!

K.R. Arno

Some detailled suggestions for improvement:

- the icons should be of very high and detailed quality (maybe they are, but I can’t tell by the screenprint); their size is a bit disproportional compared to the rest of the interface;
- an austere design style calls for a sans serif font: arial is a good option;
- the font size of a number of tekstbuttons is too large. Resizing them to a smaller size will increase the magic appearance;
- in MHO the convert-button is a dissonant in the design. It should be a graphic button with a smaller sans serif font on it. The collor red for the text is not appropriate;
- the file explorer part in this design makes it difficult to gain a clear view of the music titles. In fact, I prefer the current design which is more conform the general format like in burning applications. It thus is more intuitive in its handling, although choosing convert options can be simplified by moving them to the bottom of the screen and making buttons of them.

Some general remarks:
- I think it might be a good idea to release a shareware-version and an official version that can be downloaded after having registered;
- The official version should be cleaned from commercial information suggesting that users should spent more money (in the current version even on the same product). The consumer will feel rewarded for buying a serial key if a version of the program is received that is cleared from typical shareware attributes. In addtion, if the product has proven quality, consumers will be intrinsically motivated to buy (additional) software from CoolUtil;
- The most essential options to stay in touch with CoolUtil are a link to the CoolUtil website, a link to the supportsite (with FAQ’s on it), checking for updates (with an option to check automatically or manually), and an about-section in the program;
- The about-section should contain exact information about the version (e.g., 3.10.3). This is missing currently and I’m very into having the latest version. The website nor the program gives clear information about the version;
- In the current version, I don’t like the fact that my e-mail address is shown. My name with the serial key bought is the best option. It will also make users with an invalid serial key more aware of their piracy.

For the rest: a great program with excellent value for money!

I really appreciate the professional approach by CoolUtil. Commercial enterprises really listening to their customers and being very responsive towards them, still is a rare thing.

Keep up the good work!

Harold Miesen, Assitant Professor Online Marketing

i’d like that in addition to an ipod feel you do two things
a) provide a convert to aac option that says highest ipod compatible quality – I converted all my files at too high a rate intially
b) provide apple lossless (ALAC) compatibility

CoolUtils: First, we do not cheat you. We never say that TAC is free, it’s shareware. That means that you may try the program before bying it. The free demo version is never full-optional in shareware products.

Second, the ONLY limitation int TAC is the 2/3 of each conversion. You may realize the quality of the conversion by part of the song. Yes, we want to get money for our efforts.

Third, we do not offer any upgrades. Once a year we send emails to registered users telling them to redownload as new options were added to TAC. All upgrades for registered users are FREE.

In conclusion: our employees have a lot of work to do to provide better software solutions. And no time for writing comments.

p.s. .rar files are not music files. Total Audio Converter supports audio formats only. But we will think what can be done to make the process of unpacking and converting such files easier for our users.

CoolUtils: A good idea. We started to impelemnt it in our converters, now in Total HTML Converter only. Once we are sure it works flawlessly we add it to TAC as well.