registration key

Purchased audio converter, waited 24 hrs.. for key contacted support querying when will I get key. Received email with link through internet explorer. I do not use explorer, I use Goggle chrome, unable to get my purchase tried many times. I want a refund.

Dear Sir,

I send you the key as a file in attachment. Please, check your e-mail.

Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

splodge Wrote:
-------------------------------------------------------
> Purchased audio converter, waited 24 hrs.. for key
> contacted support querying when will I get key.
> Received email with link through internet
> explorer. I do not use explorer, I use Goggle
> chrome, unable to get my purchase tried many
> times. I want a refund.

I have the same problem, key sent with message much too long, and I can't dowload because it's blocked by internet explorer

Dear Sir or Madam,

Could you, please, provide me with your e-mail address which you pointed out during the purchase? I will send you the key in the file.

Thank you in advance.

Best regards,

Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

After computer hard drive was cleaned I redownloaded Total Audio Converter. I need a registration code. I have sent 4 e-mails in the last 30 days and have not heard back from you. Would you used this e-mail address with the registration code? Thanks

Dear Gary Koelling,


I sent your registration key to your e-mail address fishboji@msn.com
Please, check it.

Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Dear Mary, Thank you for your quick reply. However your e-mail did not make it to my computer. Maybe my security system or computer server is not allowing your response to reach my computer. My security system is Trend Micro PC-cillin Internet Security. This same thing happened a couple of years ago when I have to reload Total Audio Converter. I am sending you a letter printed below that I received from your company when this happened.

I have to write you from my personal email address as you can't get our messages from any address @coolutils.com probably because of the work of your antispam filter. ###message### Gary, I have just sent you a separate email with an attached file. Double click that file to register the program.

Could this be done again?? Daddio

Mary, I called my Internet service provider. They checked my e-mail account and found your e-mails were blocked coming to my computer. They have unblocked your e-mails but can not forward the previous e-mails to my computer. They said you must try again and it should come through. Would you send me a registration code for Total Audio Converter?? Hopefully this will be the last time. Thanks!!

Dear Gary Koelling,


I sent your a registration key again.
Please, check.

Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Mary,
Your e-mail came through with the registration code for Total Audio Converter. I believe we are finally registered. Thanks for your patience and your knowledge. I was at my wits end but you helped me out. Thanks!!

PLS SEND THE REGISTRATION KEY TOTAL EXCEL CONVERTER

Dear Anitha,

I answered you by e-mail. Please, check your e-mial box anithaskmenon@gmail.com.

Thank you in advance.

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

i'm impatient i want my key for " total audio converter"
my email address is wbattista@earthlink.net i paid by credit card and it said it was paid for. i just want what i paid for thats all.
go ahead make my day. and would you know what i can do to keep these ants from running on my monitor? its bugs like these that drive me crazy. damn computer, lol.

ps im not drunk


do not send key as attachment.

i do not know how to get and read attachments, thank you.

just send the key as plain text in the email body.



Edited 1 time(s). Last edit at 05/19/2011 11:19PM by william battista.

Dear William Battista,

I cannot locate your order by your wbattista@earthlink.net e-mail address. Please, provide me with the e-mail address which you pointed out during the purchase or with the number of the order.

Thank you in advance.

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

that was the email address i used to purchase the software with. i dont know what else i can do to remedy this situation.
i did not receive an order number with my purchase. the only thing the confirmation of my purchase mentioned was the last 4 digits of my credit card number witch i wont type here because i dont want to reveal that kind of information to just anybody who can read it. im afraid of being ripped off by criminals.

thank you anyway, but if i see a transaction on my upcoming credit card bill for your program you will be hearing from me via telephone call to your toll free number.

Dear William Battista,

Please, provide me with the link where you tried to purchase the program.
Please, also contact your bank and inform us if you were charged or not.
We cannot find your order in our database.

Thank you.

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

this is the link i purchased at.

"shortcut removed"

this is the last link i got that listed my last 4 digits of my credit card confirming my order.

"shortcut removed"

sadly, it has expired

i called my bank, they said it is in their pending folder awaiting conformation from you to receive payment.
they said if you dont confirm payment transfer that charge will be dropped.
as of now i have not been billed, it is in pending status.

they said that only you have the order conformation number.

i hope this is the information you are looking for.

thank you for your time.

yours truely,
william battista



Edited 2 time(s). Last edit at 05/23/2011 08:49AM by william battista.

Dear william battista,

Thank you for the information.

I have sent you the key to wbatista@earthlink.net e-mail address.
Please, check your e-mail box. Please confirm receipt.

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Dear William Battista,

I received the following message:

Your message did not reach some or all of the intended recipients.

Sent: Sun, 22 May 2011 19:59:54 +0400
Subject: A registration link

The following recipient(s) could not be reached:

wbatista@earthlink.net
Error Type: SMTP
Remote server (209.86.93.227) issued an error.
hMailServer sent: RCPT TO:<[email protected]>
Remote server replied: 550 wbatista@earthlink.net...User account is unavailable

Please, turn off your spam-filter to let the message with a reistration code to be received.

Thank you in advance.

Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com