Total Audio Converter

I bought from you the Total Audio Converter and every time I try to upload it ,I get a notice from my firewall .The software is a hidden Trojaner ,because I don't want to infect my computer I remove the Trojaner and obviously your software will not work anymore.Can you please advice me what to do ? Otherwise I would like to get my money back. And also I only ordered Total Audio Converter and NOT TOTAL IMAGE CONVERTER. Could you please refund my money ,as I have never ordered it.

Best Regards Veronika

Dear Veronika,

Thank you for the information.

We guarantee that Total Audio Converter does not contain any viruses or Trojans.
Here is a VirusTotal report about Total Audio Converter: [www.virustotal.com]

Please, try this link to download the program: [www.coolutils.com]

As for Total Image Converter you purchased Total Audio Converter and selected Total Image Converter as an additional item. As you purchased 2 products you got 20% discount to the second order. By your request we will process full refund for Total Image Converter. Note that you will not be able to purchase it later with a 20% discount price.
Please, let me know what you choose.

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Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Hello Mary

Thanks a lot for the link to download Total Audio Converter.I successfully downloaded the software without a virus.I already tried it out and it works brilliant. Many,many thanks again.About the Total Image Converter,I apologize if I accidently ordered it with the other software .It must have happened unknowingly from me and I still don't want it. I have no use for it.


Best Regards

Veronika

Dear Mary
Sorry to bother you again ,but i have not yet received the registration key for Total Audio Converter.Could you please send it to my email address. Thank you

Best Regards
Veronika

Dear Veronika,

We have made a refund for Total Image Converter. You will receive the money within 5-10 business days.

As for a registration key for Total Audio Converter I have sent it to your veronikarutherford@yahoo.de e-mail address.
Please, check your e-mail box.

Have a good day

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Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Hi,

I bought the full version of your coolutils software. I was using totalAudioConverter until recently that it give me the message:

-------------------------------------------------------------------------------------
Audio Converter has stopped working

Check online for a solution and close the program
Close the program
Debug the program

---------------------------------------------------------------------------------------

Which obviously none works after that.
I tried to re-download and install the program and that didn't help either.

Please help.

Dear Scott,

Please, remove the program form your PC and download another version of Total Audio Converter: [www.coolutils.com]
It works better and without any errors.

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Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

It would be really, really, helpful if the software had an option to copy extended properties from the source file to the destination file when converting. I'm using your tool to help clean up my audio library, but having to go in by hand and edit the track #, Album, Artist, etc. by hand takes a lot of time.

Dear Thomas Cox,

Please, send us your input file to support@coolutils.com. Please, also describe in details what you want in e-mail.

I will be waiting for your e-mail.

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Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

I bought Total Audio Converter long time ago. It is work fine. But I have some proposals to this porgram. Not yet done it !

Dear Evgeniy,

We have received your proposals about 320 kb. We have added your request to our wish list though we will not be able to implement it in the nearest future.

Thank you.

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Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com