Cannot register TotalHTMLConverter

I am a consultant and my client purchased TotalHTMLConverter April 27. The instructions for registering the product did not work with the Registration key that was sent in the confirmation email, and I sent an email regarding this to you. I still have not had a reply.

I am very disappointed since we cannot use what we paid for.

Hello,
I am sorry for the inconvenience. We send out the keys by request automatically, though we cannot guarantee that the emails arrive into your mailbox due to spam protections systems widely used today. Please, contact us again with your purchase details and we will send out the key from several email accounts to make sure your customer gets it.

We did get "keys". The Purchase Confirmation email says:

> Your license keys for the products are as follows:
> Registration name: Xxxx Xxxxxxx (case sensitive)
> Registration key: XXXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Then a second email says:
... Please, find the complete guide on how to register here: [www.coolutils.com]

I went to "HowToRegister" page and follow the directions. But the screen shots do not match exactly but I pasted the Registration key in the box provided and it results in a message "This is invalid key"

I just sent another email to support@coolutils.com
Hope I can get this resolved soon.

Dear MrDeveloper,

Is everythinig OK now with registration?

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Yes - and thank you for your patience. It was my fault that I did not realize I had been testing/implementing "TotalHTMLConverter" and then my client purchased "TotalHTMLConverterX". Plus, my topic in this forum was "Cannot register TotalHTMLConverter" ... without the X. Had it been named "TotalHTMLConverterServer" it might have more obvious. See, everybody was confused. ;>

Anyway, I will say that your product is great and does just what we need. Doctor will dictate his report (using DragonSpeak) into a web page, my code will save the text, create a nicley formatted HTML page - hand it to TotalHTMLConverterX and the PDF is ready for approval. Saves a lot of time.

Dear MrDeveloper,

Thank you for your kind words!

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com

Hi, downloaded the trial to test but, when attempted to convert got "This version of Total Excel Converter is unregistered."
does this mean I really cannot test the app?

Dear steveo,

You can use this program for free during 30 days.

--
Best regards,
Mary Thorton
CoolUtils Support
www.coolutils.com
support@CoolUtils.com