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Common questions
Re: MSG, DOC, DOCX, XLS, XLSX, JPEG, etc to PDF - 6 days ago
Dear haachee , Thank you for inquiry! We are sorry but we do not have one application that can convert all the file types to PDF at one time. You need several applications. To convert MSG files you need Total Mail Converter: To convert DOC and DOCX files you need Total DOC Converter: To convert PDF files you need Total PDF Converter: Best regards, -- Mary Thortonby Mary Thorton - Common questions
Re: TotalPdfConverterX convert to image with black/white color - 13 days ago
Dear Rossano, If you are going to convert your PDF file into TIFF, you can convert it to Black/White color. But you cannot do this if you convert to JPEG. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: VAT - 13 days ago
Dear Rossano, If you are going to convert your PDF file into TIFF, you can convert it to Black/White color. But you cannot do this if you convert to JPEG. Best regards, -- Mary Thorton CoolUtils Support Discounts: www.Facebook.com/CoolUtils Product Updates: www.Twitter.com/CoolUtils Video guides:by Mary Thorton - Common questions
Re: Splitting of Ape files - 21 days ago
Dear Ilya, Thank you for the interesting idea. We will take it into account. Please also inform what the name of your cue file is. Usually the name of a cue file is the same as the name of an appropriate ape one. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: VAT - 21 days ago
Dear Pepelu, Please contact PayPro. They will help you with this question, Here is their e-mail address: accounting @ payproglobal.com Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: TotalHtmlConverterX: Setting Author, Creator in PDF - 4 weeks ago
Dear Thomas Sawyer, Please try another version of the program: It works much better. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Total Folder Monitor 1.1.18 - 4 weeks ago
Dear Attackwave, Could you send us your project by e-mail? In attachment? Here is our e-mail address: support@coolutils.com. Thank you in advance. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: My JPEG images in my word document are not converting in Total Doc Converter - 4 weeks ago
Dear Maducre, Please try another version of Total DOC Converter: It works much better. Please inform if everything is OK now. Dear Steve, Please describe your problem in more details. Thank you. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Total Image Slicer - batch merging pairs of files - 7 weeks ago
Dear GRIMESPACE, Please send us your input files which you are trying to convert and provide us with the full command line you are using. Our e-mail address is support@coolutils.com. Thank you in advance. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Total Image Slicer - batch merging pairs of files - 7 weeks ago
Dear GRIMESPACE, Thank you for inquiry! You sould use the following command line: ImageSlicer.exe <source> <destination> <options> If you have path with spaces, use quotation marks. The "-list" option is also available. You can find the whole list of command line options here: Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Comprar Total Audio Converter - 7 weeks ago
Dear Juan, Thank you for your answer!!! :-) Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: border - 7 weeks ago
Dear William, Our developers are investigating your issue. I will inform you about the results ASAP. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: PDF to PPT - 2 months ago
Dear Mike, Thank you for your comment. The problem was fixed. Please download this version of Total PDF Converter: It converts PDF to PPT without any problems. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Hyperlinks - 2 months ago
Dear William, The problem with hyperlinks was fixed. Please download the upgraded version from here: -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Probelm converting eml to pdf containing Thai characters - 2 months ago
Dear Sireesha, I have answered your question by e-mail. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Hyperlinks - 2 months ago
Dear William, I have answered your question by e-mail. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Converter error -1 Solution - 2 months ago
Dear William, Thank you for your help! Mary Thortonby Mary Thorton - Common questions
Re: Integer Overflow - 2 months ago
Dear Mike, Please send us your XLSX file which you are trying to convert. We will investiate this issue. Our e-mail address is support@coolutils.com Thank you! -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Splitting of Ape files - 2 months ago
Dear Hakah, There is no information about tracks in the APE (FLAC) file . But it is kept in the CUE file. If Total Audio Converter finds this file (the CUE file has the same name as the APE one), it takes all the information from it and an appropriate tab appears in the wizard - "split by cue". Total Audio Converter automatically takes this CUE file and split APE. -- Mary Thortby Mary Thorton - Common questions
Re: ALL PICS NOT BEING READ - 2 months ago
Dear DUNCAN MARK MILTON-HEAD, Please send us some examples of your images which our program does not see. We will investigate this issue. Our e-mail is support@coolutils.com. Thank you in advance. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Total PDF Converter makes almost-empty images - 2 months ago
Dear Chris Brewster, Please send us an example of your PDF file which you are trying to convert. Our e-mail address is support@coolutils.com. We will investigate this issue. Thank you in advance. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Comprar Total Audio Converter - 2 months ago
Dear Ildefonso, Please describe your problem in English. Thank you in advance. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: ActiveX PDFConverterX Not Creating Multi-Page Tif - 2 months ago
Dear Hans Altaner, Thank you for inquiry! Please inform which of our programs you use and send us an example of your PDF file. Our e-mail address is support@coolutils.com. We will investigate this issue. Thank you in advance. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Procurement of Total Doc Converter || Site License - 2 months ago
Dear Mukesh Beri, I answered you several times. Please check your e-mail. Thank you. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Total Doc print the header in the second page on the first page - 3 months ago
Dear durian_didi, Please send us your DOC file which you are trying to convert. Our e-mail address is support@coolutils.com. Thank you in advance. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: TotalHTMLConverterX2 how to change one file fit one page setting - 3 months ago
Dear Tatiana, Please try this version of the program: -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: HTML Converter version 2.1.1 object is not found SitePassword - 3 months ago
Dear eriveltonvichroski, Please send us your input HTML file which you are trying to convert. Our e-mail address us support @ coolutils.com. Pleaes also inform to which format you are trying to convert it. Thank you in advance. Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Numbering issue in Total Doc Converter - 3 months ago
Dear Rama, Our developers are working at this issue. I will inform you about the results ASAP. -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Merging PDFs under a folder and Naming the new PDF using the Folder Name - 3 months ago
Dear Geno, Here is an example: PDFCombine.exe C:\Dest.pdf -list C:\List.txt All the files that are infrom List.txt will be placed to Dest.pdf Please note that you should indicate destination of every file in the List.txt. You can view all command line options and examples here: -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions
Re: Merging PDFs under a folder and Naming the new PDF using the Folder Name - 3 months ago
Dear Geno, Do you use GUI or command line? Best regards, -- Mary Thorton CoolUtils Supportby Mary Thorton - Common questions