Upon buying a product you get 1 year of software maintenance for free. That means that a new registered user can get all minor and major upgrades as well as technical support for one year from the date the product was purchased. In a year you are offered the falicity to extend the software maintenance for another year paying just 30% of the regular product's price. Thus you get another year of upgrades and support for the purchased product. In case you didn't extend the software maintenance in time you can purchase an upgrade any time paying 50% of the product's regular price.
The response time is usually 24 hours (normally much faster, even on weekends and holidays).
Technical support for unregistered users is provided free of charge for one month from the date the evaluation version of the product was installed on the user's computer. During that period, unregistered users are entitled to receive free support for 2 incidents.
We offer you the free trial copies of all the programs so that you make sure the program does what you need. You have the chance to try before you buy. Customers are encouraged to fully evaluate the software prior to purchasing a software license. During the evaluation period technical support is available. It is not possible for us to keep track of installations, un-installations, removing or deleting downloadable software on customers' PCs, and therefore we don't issue refunds to avoid continued use after reimbursement.
We GUARANTEE that our programs do the things described on the site. For example, if we state that Total Image Converter can convert png files and you send us the .png file that it fails to convert, we will issue a refund.