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Support Policy

Upon buying a product you get 1 year of software maintenance for free. That means that a newly registered user can get all minor and major upgrades as well as technical support for one year from the date the product was purchased. At the end of the year you can extend the software maintenance for another year, paying just 30% of the productís regular price. Thus you get another year of upgrades and support for the purchased product. In case you don't extend the software maintenance agreement within a month time you can purchase an upgrade later by paying 50% of the productís regular price.

The support response time is usually 24 hours (normally much faster, even on weekends and holidays).

Registered users with a valid software maintenance agreement are entitled to receive support for 5 incidents. An incident is defined as a single issue that has specific symptoms clearly related to the usage of Softplicity's product. A single support incident may involve multiple e-mails. Our support specialist will make every reasonable effort to resolve the issue to the user's satisfaction, although it cannot be guaranteed. Softplicity welcomes you to submit bug reports. Technical support is provided by emails and skype.

Premium Support
Users are welcome to purchase Premium Support plan for a additional fee. With Premium Support plan users get prioritized incident management and personalized technical support as well as daily status updates on the reported incidents. Users can submit up to 10 cases each month. The Premium Support plan must be used within 12 months of the date of purchase. Premium Support can be added to the purchase on the purchase page.

Technical support for unregistered users is provided free of charge for one month from the date the evaluation version of the product was installed on the user's computer. During that period, unregistered users are entitled to receive free support for 2 incidents.

Feel free to contact us with any questions or concerns about support and upgrades.

 

Latest News

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July 14 - The major upgrade of Total Image Converter has been released. Change list.

July 2 - New Total Excel Converter now performs XLS/XLSX to SVG conversion.

June 20 - Total CAD Converter now provides several times faster conversion of CAD files in batch.

June 4 - New PDF Splitter can split PDF files by barcode

May 22 - New Total CSV Converter has become much faster, especially when it comes to CSV to XLS conversion.

May 19 - New Total Outlook Converter can identify and convert IMAP folders to DOC, PDF, HTML, etc.

May 12 - New Total Image Converter can sort images by advanced options (size, date, etc.)

May 5 - New PDF Splitter now can turn color PDF files into black&white.

April 25 - New Total Outlook Converter now can print out your emails.

April 10 - New Total Excel Converter now supports Microsoft Excel 2003 XML files.

April 3 - New Total Outlook Converter can convert Chinese emails far better now.

March 26 - New Total Mail Converter and Total Mail Converter Pro can help you to migrate to Outlook converting MSG/EML files to PST.

March 17 - New Total Thunderbird Converter (and the Pro version as well) will convert Mbox to PST for an easy migration to Outlook.

March 6 - New Total Outlook Converter (and the Pro version as well) can now export sender's IP together with other message fields.

February 26 - New Total Excel Converter has 2 useful options to fit tabels by width and height.

February 18 - New Tiff Pdf Cleaner can deskew scanned TIFF images.

February 7 - New video tutorial is now ready. Learn how to convert Outlook emails with Total Outlook Converter in 5 minutes!

December 12 - New Winter Report 2013 is now ready. Find out all the new options and releases that we have added this year.

December 2 - New Total CSV Converter now can support CSV files that are over 1 GB in size.

November 28 - New Total Folder Monitor now features OCR actions. I.e. it can get an email or reference number from an image.

November 6 - New Total Webmail Converter now converts emails from www.Outlook.com

October 2 - New Coolutils Photo Viewer has been released. View, copy, move, rename, resize photos for free!

September 30 - New OST to PST Converter has been released.

September 27 - Total Outlook Converter Pro now has a new search option.

September 25 - New CoolUtils Outlook Viewer has been released. View PST and OST files for free.

September 17 - New CoolUtils Mail Viewer has been released. View MSG and EML files for free.

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