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Support Policy

Upon buying a product you get 1 year of software maintenance for free. That means that a newly registered user can get all minor and major upgrades as well as technical support for one year from the date the product was purchased. At the end of the year you can extend the software maintenance for another year, paying just 30% of the productís regular price. Thus you get another year of upgrades and support for the purchased product. In case you don't extend the software maintenance agreement within a month time you can purchase an upgrade later by paying 50% of the productís regular price.

The support response time is usually 24 hours (normally much faster, even on weekends and holidays).

Registered users with a valid software maintenance agreement are entitled to receive support for 5 incidents. An incident is defined as a single issue that has specific symptoms clearly related to the usage of Softplicity's product. A single support incident may involve multiple e-mails. Our support specialist will make every reasonable effort to resolve the issue to the user's satisfaction, although it cannot be guaranteed. Softplicity welcomes you to submit bug reports. Technical support is provided by emails and skype.

Premium Support
Users are welcome to purchase Premium Support plan for a additional fee. With Premium Support plan users get prioritized incident management and personalized technical support as well as daily status updates on the reported incidents. Users can submit up to 10 cases each month. The Premium Support plan must be used within 12 months of the date of purchase. Premium Support can be added to the purchase on the purchase page.

Technical support for unregistered users is provided free of charge for one month from the date the evaluation version of the product was installed on the user's computer. During that period, unregistered users are entitled to receive free support for 2 incidents.

Feel free to contact us with any questions or concerns about support and upgrades.


Latest News

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March 27 - Total Mail Converternow supports MIM files.

March 23 - New feature in Total Mail Converter: specific characters are not used in the renaming macros any longer.

March 12 - New feature: Total Outlook Converter now supports Outlook Calendar!

March 06 - Total SCV Converter now supports TSV files.

January 26 - Total PDF Printer Pro has been released. Print PDF, DOC, HTML, XLS, TIFF files in one go.

January 21 - PDF Splitter now can split PDF files by bar code via command line.

January 8 - Total CSV Converter now converts CSV to JSON.

January 5 - Total Outlook Converter Pro and Total Mail Converter Pro now support Visio & MS Project attachments.

January 4 - Total Outlook Converter now converts PST to DOC much better.

December 11 - New Total Audio Converter with an improved support of FLAC has been released.

December 10 - Total PDF Converter got new option of selecting compression when converting pdf to tiff.

December 1 - Total PDF Converter has got new shortcuts for signing and ecrypting PDFs.

November 27 - Total Doc Converter now can protect output PDF files from being copied or printed.

November 17 - Tiff Pdf Cleaner can add a part of the filename as a footer in the resulting PDF.

November 12 - Total PDF Converter can add custom headers and footers to PDF files.

October 27 - Total Mail Converter got an important update. Now it can conert MSG to EML with German characters properly.

October 24 - New Total Audio Converter convert GSM or XWM to MP3, WAV, FLAC, etc.

October 13 - New PCL Viewer has been released. View PCL files for free.

October 09 - Total Outlook Converter has a new Find PST option.

October 1 - Total Image Converter now supports Nikon's RAW .nrw photos.

September 29 - CoolUtils Mbox Viewer has been released. View any MBOX file for free!

September 12 - Total Image Converter has got the old short cut menu bar back.

September 5 - Total Outlook Converter can convert Outook to vCard.

July 14 - The major upgrade of Total Image Converter has been released. Change list.

July 2 - New Total Excel Converter now performs XLS/XLSX to SVG conversion.

June 20 - Total CAD Converter now provides several times faster conversion of CAD files in batch.

June 4 - New PDF Splitter can split PDF files by barcode

May 22 - New Total CSV Converter has become much faster, especially when it comes to CSV to XLS conversion.

May 19 - New Total Outlook Converter can identify and convert IMAP folders to DOC, PDF, HTML, etc.

May 12 - New Total Image Converter can sort images by advanced options (size, date, etc.)

May 5 - New PDF Splitter now can turn color PDF files into black&white.

April 25 - New Total Outlook Converter now can print out your emails.

April 10 - New Total Excel Converter now supports Microsoft Excel 2003 XML files.

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